FAQs

PLACING ORDERS AND SHOPPING CART ENQUIRIES

  • Below are the steps to take to generate a photographic print or wall art order:

    • Click on the relevant photo or image that you want to buy.

    • Go to the “Buy Photo” gold icon in the top right hand corner of the page.

    • Choose between the “Prints” or “Wall Art” link depending on what type of product you are looking for.

    • Identify the size, type of paper, and finish (lustre, glossy or deep matte), and the edge/frame desired. 

    • More product details are available about each product and item by clicking on the “More Details” link within each product page.

    • Go to the “Buy Prints” gold icon when you are ready to purchase the item(s).

    • You can “Edit” each item or delete an item from your Shopping Cart by using the “x” next to the price of each item.

    • Add the item(s) to your Shopping Cart by clicking on the gold icon “Add to Cart.” 

    • Once you have the item(s) you are wanting to purchase in your Shopping Cart and you are ready to checkout, click on “Proceed to Checkout”.

    • Sign in to create your own account - this means you will be able to save the items for later and/or come back to complete the order on any device.

    • You can also choose to “Continue As Guest” should you not want to create an account or save your items for later. 

    • Enter your Billing information as well as the relevant Shipping information. 

    • You can enter multiple shipping addresses, if desired.

    • Check the box at the bottom of the form if your Shipping Address is the same as your Billing Address.

    • Apply a Coupon Code and/or Gift Card information, if you have them.

    • Make the purchase by clicking on “Complete Order.”

    • You will receive an email with the order information, once you have placed your order.

    • You will receive an email with the Shipping and tracking information separately, once the item(s) ship.

  • Below are the steps to take to enter a Coupon Code.

    • Once you have the photo print item or wall art product in your Shopping Cart and you are ready to check out, you have the option to enter a Coupon Code on the left hand side of the screen. 

    • Each Coupon Code will apply to the costs of the photo print products within your Shopping Cart. 

    • All taxes and shipping rates are exclusive of the Coupon Code discount. 

  • Gift Cards are currently unavailable for purchase, although they may become a feature for purchase in the near future.

ORDER FULFILLMENT AND SHIPPING METHODS

  • White House Custom Colour (WHCC) Professional Photography Lab, based in Minnesota, United States, is the print lab that generates each photographic print item or wall art product, once you have placed your order online.

  • WHCC Professional Photography Lab has a production time of anywhere between 3-5 business days, once you have placed your order online. 

    Some wall art products (like gallery frames), may take longer to fulfill prior to shipping (between 6-8 business days).

    WHCC will ship your order as soon as it is ready. 

  • WHCC Professional Photography Lab ships internationally.

    WHCC Professional Photography Lab ships all photographic products and wall art items directly to the shipping address that you listed within the Billing and Shipping information section of each order placed in the Shopping Cart. 

    Shipping times vary depending on the country WHCC is shipping to, and the method of shipping (Express, etc.)

    Below are the shipping methods available within the Contiguous United States:

    • Available by UPS/FedEx Trackable (12+ business days)

    • FedEx 3 Day Select (2-5 business days)

    • FedEx Next Day Saver (1-3 business days)

    Below are the shipping methods available within the United States Territories, Alaska and Hawaii and APO/FPO Boxes:

    • Available by USPS Priority Mail (3-5 business days).

    Below are the shipping methods available to Canada:

    • Available by FedEx Express (2-4 business days).

    • A 10% surcharge is added to all orders to offset additional shipping expenses. 

    Below are the shipping methods available to the UK, Australia and Other Countries:

    • Available by USPS Priority Mail International (6–10 business days)

    • USPS Priority Mail Express International (3–5 business days)

    Both USPS services offer tracking.

  • Returns and exchanges are handled on a case by case basis. Each order should arrive in the best possible condition, and you need to be 100% satisfied with the product you ordered. If there is a print quality issue or the product arrived damaged, please contact +1.619.980.4962 for further information. 

  • If you find that you no longer want your product, once you have completed your Shopping Cart order and you have an order number, please contact +1.619.980.4962 to cancel your order (providing your contact information as well as your order number).

  • Each wall art product comes with wall hanging options so that you can easily hang the product as soon as it arrives. 

    Please see the WHCC link below for specific guidance on how to hang each wall art product. 

    https://www.whcc.com/help/topics/product-comparison/wall-art-backing-options/

PHOTOGRAPHIC PRINT PAPER QUALITY AND FINISHES

  • All photographic prints are printed at WHCC Professional Photography Lab on Kodak Endura Professional Paper (for lustre and glossy finishes), or Fuji Crystal Archival Professional Paper (for deep matte finishes). 

    These papers are some of the highest quality around and have a longevity of 100 years in typical display conditions, and 200 years in dark storage conditions.

  • A lustre finish implies there will be a semi-glossy finish to the photographic product.

    A glossy finish implies there will be a highly reflective finish to the photographic product.

    A deep matte finish implies there will be a non-reflective finish to the photographic product.

    As a general rule of thumb, glossy finishes are best when photographs are not behind a glass frame. A glossy finish is best with vibrant colours, as it has a shinier finish and tends to give off a certain sharpness. Glossy photographs can easily get dirty.

    Matte finishes are best for classic black and white photographic prints or when you are framing a photograph behind glass.

    A lustre finish is a mixture between both glossy photo print and matte photo print finishes (it’s semi-glossy), and it gives the best of both worlds! It is also more resistant to scratches and smudges.

    As a landscape photographer, I would personally recommend a glossy paper finish for landscape and scenery photographs, as it produces the most contrast, vibrancy and overall wow factor, but please select the finish that you think aligns with your personal space (room decor, etc.), and the best finish that will produce the biggest wow factor for you!